Frequently Asked Questions

Find answers to common questions about our personalized storybooks. If you can't find what you're looking for, please contact us.

Getting Started

How does StoryTales work?

Custom AI Books uses AI technology to create personalized storybooks featuring your child. You provide your child's name, age, photos, and interests, and we generate a custom story with illustrations that incorporate your child's likeness. You can choose from various themes and customize the story to your child's preferences.

What age range are the books suitable for?

Our books are designed for children aged 3-12 years old. The content and complexity of the stories are adjusted based on the age you provide during the creation process, ensuring the book is appropriate and engaging for your child.

How many photos do I need to upload?

We require a minimum of 4 photos to create a personalized book, though you can upload up to 8 photos for better results. We recommend including a variety of angles and expressions to help our AI create the most accurate representation of your child.

Can I create books for multiple children?

Yes! You can create separate books for each child, each personalized with their name, photos, and interests. We also offer sibling books where multiple children can be featured in the same story - just contact our support team for assistance with this option.

Book Creation Process

How long does it take to create a book?

The AI-powered story generation takes approximately 24-48 hours. Once approved, digital editions are delivered immediately. Printed books typically take an additional 3-5 business days for production plus shipping time.

Can I preview my book before purchasing?

Yes, you'll receive a digital preview of your book before finalizing your purchase. This allows you to review the story and illustrations and request any adjustments if needed.

Can I make changes after seeing the preview?

Yes, you can request minor adjustments to the story or illustrations after reviewing your preview. Major changes may incur an additional fee. We want to ensure you're completely satisfied with your book before it's finalized.

What themes and stories are available?

We offer a wide range of themes including magical adventures, space exploration, underwater journeys, dinosaur discoveries, fairy tales, superhero missions, and more. Each theme can be customized based on your child's interests.

Orders and Delivery

What formats are available for the books?

We offer digital PDF editions, premium 8.5" x 8.5" hardcover books, and deluxe 10" x 10" hardcover editions. All printed books feature high-quality glossy pages and durable child-friendly construction.

How much does shipping cost?

Shipping is free within the United States for all hardcover and deluxe books. International shipping rates vary by location and will be calculated at checkout.

Do you ship internationally?

Yes, we ship worldwide. International shipping typically takes 2-3 weeks depending on the destination country. Customs fees or import taxes may apply and are the responsibility of the recipient.

Can I order additional copies of my book?

Yes, you can order additional copies of your book at a discounted rate. After creating your first book, additional hardcover copies are $24.99 each, and additional deluxe copies are $34.99 each.

What is your refund policy?

Due to the significant computational resources required for our AI-powered personalization technology and the immediate allocation of these resources upon order placement, all sales are final and non-refundable. Each personalized book requires substantial computing power to generate custom illustrations and narratives based on your provided content. However, we do offer a satisfaction guarantee - if there are quality issues with your book, please contact our support team within 30 days of receipt, and we'll work with you to make it right.

Privacy and Security

How do you handle my child's photos and information?

We take privacy very seriously. Your child's photos and information are used solely for creating your personalized book and are stored securely. Photos are automatically deleted 30 days after your book is created. Please see our Privacy Policy for more details.

Is my payment information secure?

Yes, all payments are processed through secure, PCI-compliant payment processors. We never store your full credit card information on our servers.

Can I delete my child's data from your system?

Yes, you can request deletion of your child's data at any time by contacting our support team. Please note that this may affect our ability to provide support for previously created books.

Do you use my child's photos for anything else?

No, we use your child's photos solely for creating your personalized book. We do not use them for marketing, training our AI, or any other purposes without your explicit consent.

Still have questions?

Our support team is here to help. Contact us and we'll get back to you as soon as possible.