Frequently Asked Questions

Find answers to common questions about our personalized storybooks. If you can't find what you're looking for, please contact us.

Getting Started

How does Magic AI Books work?

Magic AI Books uses AI technology to create personalized storybooks featuring your child. You provide your child's name, age, photos, and interests, and we generate a custom story with illustrations that incorporate your child's likeness. You can choose from various themes and customize the story to your child's preferences.

What age range are the books suitable for?

Our books are designed for children aged 3-12 years old. The content and complexity of the stories are adjusted based on the age you provide during the creation process, ensuring the book is appropriate and engaging for your child.

How many photos do I need to upload?

We require a minimum of 2 photos to create a personalized book. We recommend including photos with clear views of your child's face from different angles for the best results.

Can I create books for multiple children?

Currently, each book features one child as the main character. We're planning to add support for multiple characters in a single book in the future. For now, you can create separate books for each child, each personalized with their name, photos, and interests.

Book Creation Process

How long does it take to create a book?

The AI-powered story generation typically takes about 10-15 minutes. Once generated, digital editions are delivered immediately to your account. Please note that AI book generation can sometimes fail due to the nature of AI, updates to moderation rules, or other technical reasons. If this happens, please contact our support team, and we'll help you resolve the issue.

Can I preview my book before purchasing?

Yes, you'll receive a digital preview of your book before finalizing your purchase. This allows you to review the story and illustrations before completing your order.

Can I make changes after seeing the preview?

Due to the significant computational resources required for our AI-powered personalization technology, we don't currently offer edits to the generated PDFs. However, you're welcome to create another book with different inputs. We're continuously working to improve our customization options.

What themes and styles are available?

We offer a wide range of themes and illustration styles for your personalized books. To see examples of the available styles and themes, please visit our Examples page where you can browse through our collection of sample books.

Orders and Delivery

What formats are available for the books?

Currently, we offer digital PDF editions for $4.99, which you can view and download from your My Books section. We're excited to announce that soft cover physical books in a 7"x7" format are coming soon! Stay tuned for updates on our physical book launch.

When will physical books be available?

We're working hard to launch our soft cover 7"x7" physical books soon. Sign up for our newsletter to be the first to know when physical books become available for ordering.

How will shipping work for physical books?

Once our physical books launch, we'll offer shipping within the United States. International shipping options will be considered in the future. Shipping costs and delivery times will be provided when physical books become available.

How are payments processed?

We use Stripe, a secure and trusted payment processor, to handle all transactions. Stripe ensures your payment information is encrypted and processed according to the highest security standards.

What is your refund policy?

Due to the significant computational resources required for our AI-powered personalization technology and the immediate allocation of these resources upon order placement, all sales are final and non-refundable. Each personalized book requires substantial computing power to generate custom illustrations and narratives based on your provided content. However, we do offer a satisfaction guarantee - if there are quality issues with your book, please contact our support team within 30 days of receipt, and we'll work with you to make it right.

Privacy and Security

How do you handle my child's photos and information?

We take privacy very seriously. Your child's photos and information are used solely for creating your personalized book and are stored securely. Photos are automatically deleted 30 days after your book is created. Please see our Privacy Policy for more details.

Is my payment information secure?

Yes, all payments are processed through Stripe, a secure, PCI-compliant payment processor. We never store your credit card information on our servers.

Can I delete my child's data from your system?

Yes, you can request deletion of your child's data at any time by contacting our support team. Please note that this may affect our ability to provide support for previously created books.

Do you use my child's photos for anything else?

No, we use your child's photos solely for creating your personalized book. We do not use them for marketing, training our AI, or any other purposes without your explicit consent.

Still have questions?

Our support team is here to help. Contact us and we'll get back to you as soon as possible.